UBC — AI Solutions

Audit — Dynamic Documentation Platform

Living documentation that stays in sync with engineering, cloud, AI, and compliance activity. Documents update themselves as the organization changes.

58 of 58 documents

Information Security Policy

Enterprise-wide information security policy establishing governance and controls.

PA Intake Service — Architecture

Auto-generated from GitHub `ubc/pa-intake` main branch and Terraform state.

vauto-2026.07.22-14Platform Eng

Sarah — Coverage Compass Agent Documentation

Voice agent for pre-enrollment screening. Auto-updated on prompt or tool changes.

vauto-1.4.0AI Platform

SOP — Patient Data Access Request

Standard procedure for handling patient data access requests within 30 days.

Runbook — Sarah Agent Outage

Detection, triage, and recovery for Sarah voice agent unavailability.

API Documentation — Payer Verification API

Generated from OpenAPI spec at `services/payer-verification/openapi.yaml`.

vauto-OpenAPI 3.1.0Platform Eng

Prompt Library — Screening Intake

Versioned prompts powering Sarah screening flow. Each change captured with eval results.

vv1.4.0AI Platform

Data Dictionary

Data Dictionary — pa-cases

Fields, PHI classification, and retention for pa-cases table.

vauto-2026.07.22Data Platform

Disaster Recovery Plan — Hub Services

RTO/RPO, failover procedures, and quarterly test schedule.

AI Model Card — gpt-4o-realtime (screening)

Model card for the realtime model powering Sarah screening calls.

vauto-2026.07AI Platform

Change Log — Q3 2026

Auto-generated release notes aggregating merged PRs and IaC applies.

vautoPlatform Eng

Access Control Policy

Role-based access, least privilege, quarterly attestation.

UBC Quality Management System Manual

Top-level QMS Manual describing UBC's quality policy, process architecture, and integration of ISO 9001:2015 with CMMI-DEV v2.0 Level 3 practices.

v5.0Quality Director

SOP-QMS-04 — Context of the Organization

Defines how UBC identifies internal/external issues, interested parties, and the scope of the QMS (ISO 9001 §4).

v3.1Quality Director

SOP-QMS-05 — Leadership & Quality Policy

Establishes leadership responsibilities, the Quality Policy, and how roles and authorities are assigned (ISO 9001 §5).

v3.0SVP Operations

SOP-QMS-06 — Risk & Opportunity Planning

Identifies, evaluates, and treats risks and opportunities affecting the QMS (ISO 9001 §6, ISO 31000).

SOP-QMS-07 — Resources, Competence & Documented Information

Governs how UBC determines and provides resources, ensures competence, and controls documented information (ISO 9001 §7).

v2.2HR Director

SOP-QMS-08 — Operational Planning & Control

Defines how UBC plans, executes, and controls operational processes to meet service and regulatory requirements (ISO 9001 §8).

v3.5Operations Director

SOP-QMS-09 — Performance Evaluation, Monitoring & Internal Audit

Defines monitoring, measurement, analysis, internal audit, and management review (ISO 9001 §9).

v3.2Quality Director

SOP-QMS-10 — Nonconformity, CAPA & Continual Improvement

Handles nonconformities, corrective and preventive actions, and continual improvement of the QMS (ISO 9001 §10).

v4.0Quality Director

SOP-CMMI-CM — Configuration Management (CMMI CM)

Establishes and maintains the integrity of work products using configuration identification, control, status accounting, and audits.

v2.1Release Manager

SOP-CMMI-MA — Measurement & Analysis

Aligns measurement activities to information needs and delivers objective results for decision-making (CMMI MA).

v1.8Metrics Lead

SOP-CMMI-VAL — Validation

Demonstrates that a product or component fulfills its intended use in its intended environment (CMMI VAL).

SOP-CMMI-VER — Verification

Ensures selected work products meet their specified requirements through peer review, inspection, and test (CMMI VER).

SOP-CMMI-PPQA — Process & Product Quality Assurance

Independently evaluates process adherence and product quality; escalates noncompliance objectively (CMMI PPQA).

v2.0Quality Director

SDLC Master Standard

UBC's Software Development Life Cycle Standard covering all phases from requirements through decommissioning.

v6.0Engineering Director

SOP-SDLC-01 — Requirements Engineering

Elicits, analyses, specifies, validates, and manages requirements throughout the lifecycle (CMMI RDM).

v2.4Product Owner Guild

SOP-SDLC-02 — Architecture & Design Review

Governs architecture decisions, design reviews, and Architecture Decision Records (ADRs).

v3.0Chief Architect

SOP-SDLC-03 — Secure Coding & Peer Review

Defines coding standards, secure-coding requirements, and mandatory peer review before merge.

v4.2Engineering Director

SOP-SDLC-04 — Build, CI/CD & Release Management

Governs how UBC builds, packages, signs, and promotes software through CI/CD.

v3.7Release Manager

SOP-SDLC-05 — Test Strategy (Unit, Integration, UAT, Regression)

Defines test scope, levels, environments, and exit criteria for every release.

v2.9QA Director

SOP-SDLC-06 — Change & Configuration Management

Controls every change to production systems through a defined change process (normal, standard, emergency).

v4.1Change Manager

SOP-SDLC-07 — Deployment & Rollback

Governs deployment techniques (blue/green, canary, feature flag) and rollback obligations.

v3.3SRE Manager

SOP-SDLC-08 — Post-Deployment Monitoring & Incident Response

Continuous monitoring and incident response for services in production.

v3.6SRE Manager

SOP-SDLC-09 — Decommissioning

Retires services and their data safely, preserving records required by law and contract.

v1.6Platform Eng Director

AI-DLC Master Standard

UBC's AI Development Life Cycle Standard, covering intake, data, model & prompt engineering, evaluation, HITL, deployment, monitoring, and retirement.

v2.0AI Platform Director

SOP-AIDLC-01 — Use-Case Intake & Ethical Review

Intakes new AI use cases and reviews them for ethical, legal, safety, and strategic fit.

v2.1AI Governance Council

SOP-AIDLC-02 — Data Sourcing, Lineage & PHI Handling

Governs how data is sourced, minimized, tracked, and protected — including PHI — for AI development.

v3.0Data Governance Lead

SOP-AIDLC-03 — Dataset Curation, Labeling & Bias Assessment

Curates and labels datasets with quality controls and evaluates for bias.

v1.9ML Engineering Lead

SOP-AIDLC-04 — Model / Prompt Design & Guardrails

Defines model selection, prompt engineering, tool-calling patterns, and mandatory safety guardrails.

v3.2AI Platform Director

SOP-AIDLC-05 — Evaluation (Accuracy, Hallucination, Safety, Red-Team)

Runs a standard evaluation battery on every AI release, including red-team attacks and safety probes.

v2.5AI Evaluation Lead

SOP-AIDLC-06 — Human-in-the-Loop Review & Sign-off

Defines when and how humans review AI outputs before action, with e-signature.

v2.0Clinical Ops Lead

SOP-AIDLC-07 — Deployment, Canary & Model Registry

Deploys models via the registry with canary and staged rollouts.

v2.2AI Platform Director

SOP-AIDLC-08 — Monitoring, Drift & Feedback Loop

Monitors AI systems for quality, drift, cost, and abuse; feeds signals back into evaluation.

SOP-AIDLC-09 — Incident, Rollback & Model Retirement

Handles AI-specific incidents, rollbacks, and retirement of models.

v1.7AI Platform Director

UBC Project Management Standard

UBC's global Project Management Standard, aligned to PMBOK 7 performance domains, PRINCE2 principles, and ISO 21500.

v4.0PMO Director

SOP-PM-01 — Project Initiation & Charter

Formal initiation of a project and authorisation via a signed Charter.

v3.1PMO Director

SOP-PM-02 — Stakeholder Register & RACI

Identifies stakeholders and documents responsibilities via RACI.

SOP-PM-03 — Scope, WBS & Change Control

Defines scope, decomposes work via WBS, and controls scope changes.

SOP-PM-04 — Schedule & Milestone Management

Builds the schedule, tracks progress, and manages critical path and float.

SOP-PM-05 — Cost, Budget & Financial Controls

Governs project budgets, forecasts, actuals, and financial controls.

v2.6Finance Business Partner

SOP-PM-06 — Risk & Issue Management

Identifies, assesses, treats, and tracks project risks and issues.

SOP-PM-07 — Communications & Reporting Cadence

Defines who receives what information, when, and in what format.

SOP-PM-08 — Vendor & Contractor Management

Selects, contracts, onboards, and manages third-party vendors and contractors.

v2.7Procurement Lead

SOP-PM-09 — Quality Assurance & Deliverable Acceptance

Assures quality of deliverables and captures client acceptance.

v2.2Quality Lead

SOP-PM-10 — Project Closure & Lessons Learned

Closes projects, captures lessons learned, and feeds them back into organisational learning.

Assignment & Resource Allocation Standard

Standard for assigning people to work: role catalog, capacity model, allocation matrix, and conflict resolution.

v2.3Resource Manager

Global PM Alignment — PMBOK 7, PRINCE2, ISO 21500

Maps UBC PM Standard terminology and processes to global frameworks for international engagements.

v1.4PMO Director