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SOP-CMMI-MA — Measurement & Analysis

Aligns measurement activities to information needs and delivers objective results for decision-making (CMMI MA).

Owner: Metrics LeadApprover: Quality DirectorVersion: 1.8Updated: 10/28/1969

1. Purpose

Deliver measurement results that satisfy documented information needs of process owners and executives.

2. Scope

All QMS processes and delivery projects.

3. Definitions

  • Measurement objective — The documented reason a metric is collected.
  • Indicator — A visualization that conveys measurement results in context.

4. Roles & Responsibilities (RACI)

ActivityRACICadence
Define information needsProcess ownerQuality DirectorMetrics LeadStakeholdersAnnual
Design metricsMetrics LeadQuality DirectorOwner, Data EngOwnerPer need
Collect and reportMetrics LeadQuality DirectorData EngOwnerMonthly

5. Procedure

  1. Translate each information need into a metric with formula, source, cadence, and target.
  2. Instrument data sources and validate accuracy.
  3. Publish dashboards to the QMS portal.
  4. Review anomalies monthly with process owners.

6. Inputs & Outputs

Inputs

  • Information needs
  • Data source catalog

Outputs

  • Metric definitions
  • Dashboards
  • Monthly reports

7. Controls & Metrics

MetricTarget
Dashboards refreshed on schedule≥ 99%
Metric accuracy audits passed100%

8. Exceptions & Escalation

  • Ad-hoc metrics requested by executives are prioritized within 5 business days.

9. Records & Retention

RecordRetention
Metric definitionsLife of metric + 3 years
Reports7 years

10. Related Documents

  • SOP-QMS-09
  • QMS Manual §7

11. References

  • CMMI-DEV v2.0 MA
  • ISO 9001 §9.1

12. Revision History

See the Versions tab for the full change history maintained by the Auto-Doc Engine.

Document code: SOP-CMMI-MA · Aligned to CMMI-DEV v2.0 MA. Controlled document — reproduction outside the UBC QMS requires the Quality Manager's approval.

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Frameworks
CMMI-DEV
ISO 9001