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SOP-CMMI-PPQA — Process & Product Quality Assurance

Independently evaluates process adherence and product quality; escalates noncompliance objectively (CMMI PPQA).

Owner: Quality DirectorApprover: SVP OperationsVersion: 2.0Updated: 11/22/1969

1. Purpose

Provide staff and executives with objective insight into process and product quality.

2. Scope

All QMS processes and work products.

3. Definitions

  • PPQA — Process & Product Quality Assurance — independent evaluation.

4. Roles & Responsibilities (RACI)

ActivityRACICadence
Plan PPQA auditsQuality AnalystQuality DirectorProcess ownerTeamQuarterly
Report findingsQuality AnalystQuality DirectorProcess ownerExecutivePer audit
Escalate unresolved noncomplianceQuality DirectorSVP OperationsProcess ownerExecutiveAs needed

5. Procedure

  1. Schedule PPQA reviews aligned to project milestones and process cycles.
  2. Evaluate against the documented process and applicable standards.
  3. Record findings and negotiate closure with the process owner.
  4. Escalate unresolved findings to the Quality Director.

6. Inputs & Outputs

Inputs

  • Process definitions
  • Work products
  • Audit programme

Outputs

  • PPQA reports
  • Escalation memos

7. Controls & Metrics

MetricTarget
Coverage of critical processes100% quarterly

8. Exceptions & Escalation

  • Objectivity: PPQA reviewers cannot audit their own work products.

9. Records & Retention

RecordRetention
PPQA reports7 years

10. Related Documents

  • SOP-QMS-09
  • SOP-QMS-10

11. References

  • CMMI-DEV v2.0 PPQA

12. Revision History

See the Versions tab for the full change history maintained by the Auto-Doc Engine.

Document code: SOP-CMMI-PPQA · Aligned to CMMI-DEV v2.0 PPQA. Controlled document — reproduction outside the UBC QMS requires the Quality Manager's approval.

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Frameworks
CMMI-DEV
ISO 9001