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SOP-PM-09 — Quality Assurance & Deliverable Acceptance

Assures quality of deliverables and captures client acceptance.

Owner: Quality LeadApprover: PMO DirectorVersion: 2.2Updated: 11/12/1969

1. Purpose

Ensure deliverables meet acceptance criteria and are formally accepted by the client.

2. Scope

All client-facing deliverables.

3. Definitions

  • Acceptance criteria — Objective, testable requirements a deliverable must meet.
  • Acceptance record — Signed evidence that the client accepted a deliverable.

4. Roles & Responsibilities (RACI)

ActivityRACICadence
Define acceptance criteriaPMProduct OwnerClient, QATeamPer deliverable
Perform QA reviewQuality LeadPMO DirectorQATeamPer deliverable
Obtain client acceptancePMSponsorClientTeamPer deliverable

5. Procedure

  1. Author acceptance criteria at planning; align with Charter.
  2. Perform internal QA and PPQA per SOP-CMMI-PPQA before client review.
  3. Submit deliverable with a review pack.
  4. Capture acceptance (signed) or rework instructions.

6. Inputs & Outputs

Inputs

  • Charter
  • Deliverable
  • Acceptance criteria

Outputs

  • QA report
  • Acceptance record

7. Controls & Metrics

MetricTarget
Deliverables with signed acceptance100%
Rework rate≤ 10%

8. Exceptions & Escalation

  • Regulatory deliverables require an additional GRC sign-off.

9. Records & Retention

RecordRetention
Acceptance records10 years
QA reports7 years

10. Related Documents

  • SOP-CMMI-PPQA
  • SOP-QMS-09

11. References

  • PMBOK 7 Delivery
  • ISO 9001 §8.6

12. Revision History

See the Versions tab for the full change history maintained by the Auto-Doc Engine.

Document code: SOP-PM-09 · Aligned to PMBOK 7 Delivery / ISO 9001 §8.6. Controlled document — reproduction outside the UBC QMS requires the Quality Manager's approval.

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Frameworks
PMBOK 7
ISO 9001
CMMI-DEV